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Our Mission
"To provide high quality medical products across all healthcare
market segments that combine performance and value in patient care. We
establish successful long term relationships with our customers and
vendors by conducting our business operations with maximum efficiency,
accuracy, responsiveness, and focus."
Company Profile
The Tetra Company was founded in Chicago, IL, in a single office on the
second floor at 350 N. Clark Street, in 1913 with one product - "The
TETRA Bandage" - an all cotton bandage that derived its "stretch" by
twisting the cotton threads very tightly. The number 4 in the circle is
the company logo and was adopted from the Greek definition of the word
“tetra” by the original German manufacturer of the bandage.
In the 1950’s a rubber-reinforced bandage line was added and remained
the company's only product line for ten years.
In the 60’s and 70’s, Tetra began
adding additional products, keeping generally to a group of “plastic and
elastic expendables for the health industries”. Territory coverage
expanded beyond the Midwest to encompass all of the United States. In
1977 Tetra Medical Supply Corp. became a woman owned business (WBE) and
continues today to provide opportunities for healthcare organizations to
reach their diversity goals with minority/woman owned businesses.
Today our product line focuses on bandages, dressings, orthopedic
softgoods, and hot & cold therapy products. Tetra secures business
opportunities through contracts with Federal & State government agencies,
Hospital GPO’s, and national/regional dealers and distributors. The
portfolio of customers include: Hospitals, Surgeons, Podiatrists,
Chiropractors, Departments of Correction, Sports Rehabilitation,
Professional Sports Teams, Occupational and Physical Therapists, Massage
Therapists, Fire Departments, Industrial Offices, Federal, State, City and
County Offices, Universities and Schools.
From Disposables to Orthopedic Softgoods to Emergency Supplies and
Therapy Items, we can serve your needs. We maintain a 98%+ fill
rate and are centrally located so that your products arrive when YOU need
them.
Policies, Terms, Conditions &
Warranties
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Allow three weeks for delivery on all items marked
"special order".
Prices subject to change without notice.
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"TETRA", "EMBO-GUARD", "TETRA-MAT", INSTA-COLD",
"INSTA-HOT", "HOT 'R COLD", "EYZE BAG" and "4" are registered trademarks of TETRA Medical Supply
Corporation.
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TETRA office hours are 7:30 am to 4:30 pm, central time,
Monday thru Friday. After hour and Holiday calls will be answered by a recorder. Orders placed by
recorder will be filled on the next business day.
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If you wish to fax your orders, our FAX machine is
available 24 hours a day: (847) 647-9034.
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E-Mail Orders to:
sales@tetramed.com
TERMS
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We accept
MasterCard, Visa, Discover and American Express at time of sale
for your convenience
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To established accounts, net 30 days, F.O.B. Tetra Medical
Supply. A late charge of 1.5% per month on the unpaid balance will be added to overdue accounts.
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Minimum billing amount will be $25.00.
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We are striving to increase our product line with
quality items and improve our current products. With this in mind, we reserve the right to change, modify, add or
discontinue products without prior notification. We will do our best to inform customers using these products
in advance, but accept no responsibility for not doing so.
SAMPLE POLICY
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If you wish to order one or more of our products for
evaluation, you will be billed at the best quantity price. If the sample is not satisfactory, and it has not been
used, you may return it to us and your account will be credited in full. Please let us know when your order
is for evaluation to avoid confusion.
EVALUATION
RETURN POLICY
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In accordance with our desire to provide the finest
quality and service to health care institutions, we will promptly and unhesitatingly, at no cost to the
customer, accept for return:
1. Products which may be defective.
2. The results of shipping errors on our part.
3. Products purchased for the first time on a
trial basis.
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Within 30 days of shipment, we will accept, subject to a
10% restocking charge, overshipments resulting from a customer error
in ordering. Such overshipments must be returned prepaid, and must be in a resalable condition.
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Special conditions may warrant our acceptance of a
return after 30 days. Only preauthorized merchandise will be accepted and a 25% restocking charge will be
imposed. Customer must return items prepaid. We will not accept any returns after 180 days.
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ALL returns must have a prior written authorization from
TETRA Medical Supply. Sterile products will not be accepted for return.
TETRA NATAL-MAT
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The TETRA NATAL-MAT is sold as a disposable product
intended for a single patient use. This product should be a patient charge item to be
disposed of after initial use. We advise that you do not send this product home with the patient.
Due to the nature of this product, it should be used only under strict and constant medical
supervision.
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The TETRA NATAL-MAT is guaranteed for 90 days from date of
purchase from TETRA Medical Supply. During this period we will replace any
mat that fails, due to manufacturing defects, free of charge. Mats that fail due to abuse
or mistreatment such as punctures or slashes from pins, needles, scissors, etc., will not
be replaced. We do offer a repair kit for these instances, part number 3465-06.
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